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CRM

The key to deeper customer insights and stronger relationships.

CRM systems - the key to stronger customer relationships.

Customer Relationship Management (CRM) systems help businesses strengthen customer engagement and improve customer relationships. The system serves as a centralized platform that contains tools—and integrates processes and data within customer and sales management, marketing automation, customer service, analytics, CDP, and artificial intelligence. With CRM systems, businesses can offer personalized customer experiences, increase sales, and customer loyalty.

How can a CRM system create value for you?

Customer insights and strengthening relationships

CRM systems create value through in-depth analysis of customers' preferences and behaviors, which fosters loyalty through tailored communication. Marketing automation optimizes customer engagement with effective segmentation, targeted campaigns, and ensures proactive follow-ups to strengthen and improve customer relationships.
Streamlining sales processes

CRM systems automate tasks such as lead management, quote generation, and follow-ups, freeing up sales teams' time and resources to focus on nurturing relationships and closing sales. Additionally, marketing automation allows for the creation and distribution of personalized content and offers, which can increase conversion rates and accelerate the sales cycle.
Improved customer service

Centralizing customer data and history in CRM systems aids in quick and efficient problem resolution, resulting in better customer experiences and increased customer satisfaction. Marketing automation can also be used to enhance customer service through automated responses to common inquiries and requests, and supports follow-ups with customers based on their interactions with the company, ensuring faster and more personalized responses.
Enhanced analysis and reporting

By collecting and analyzing data across customer interactions and sales, marketing, and customer service processes, CRM systems provide deep insights into a company’s performance. This enables management to make informed decisions and identify areas for improvement.

Services

What can we help with?

Consulting

We offer advice on choosing the right CRM and marketing automation platform that matches your needs.

Analysis

Analysis, strategy development, and roadmap for CRM implementation or optimization.

Implementation

Implementation of new systems or leveraging unused features in existing systems.

Health check

Health checks and upgrades of existing platforms.

Sparring

Ongoing sparring within architecture, development, and configuration.

Development and optimization

Strengthening the use and optimal exploitation of your existing system with a focus on developing and optimizing processes.

Optimize your business with tailored CRM solutions

Choosing the right CRM system is crucial for any business that wants to improve customer interactions and data management. At Novicell, we are experts in guiding companies to the best CRM choice, ensuring effective implementation, and enhancing the use of current systems. We offer tailored solutions that match your unique needs and advance your business goals. Together, we create a strong CRM strategy that puts your business ahead of the competition.

Choosing a CRM system

We provide technology-agnostic advice to find the CRM that meets your ambitions.

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Implementation

We ensure a tailored CRM that matches your processes and evolves with your goals.

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Utilization of existing system

We optimize the use of your existing CRM for maximum value.

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Choosing a CRM System

Choosing the right CRM system for your business

We can help you select the right CRM system for your business. At Novicell, we have many years of experience guiding our clients in choosing the perfect marketing automation and CRM system, where you can continuously develop your setup, and the system can grow with your ambitions. We are certified experts in a range of systems and always recommend systems objectively based on your needs and preferences for user interface, management, and costs.

Implementation

An implementation that considers your processes and needs

We can assist you with a tailored CRM implementation. This primarily involves a thorough analysis of your needs and processes. At Novicell, we place great emphasis on understanding your business to act as a sparring partner who also dares to challenge you—with the aim of developing the right solutions for you. We make the necessary adjustments and integrations to meet your needs and requirements, and after the launch, we can help with ongoing optimizations. This is to ensure that the system continues to support your future goals and needs.

Utilization of your existing system

Better utilization of your existing CRM system

We don't just assist with new implementations of CRM systems. We have helped many companies that have implemented a CRM system but feel that they are not getting the full value they expected. This could be due to low user adoption, inefficient processes, challenges with data integration, or lack of utilization of system functionality, which can lead to missed opportunities related to process optimization and customer experience. Whatever your scenario, we can help with diagnosis and optimization thereof.